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200000GB Requisition #
Field Service Technician -Career Growth, Flexibility and Collaboration!  Location: Singapore


Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment.  Our team makes an impact!!   To see how we secure a world in motion, visit cutt.ly/keeping-the-world-moving.

  • The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.
  • We believe: Securing identities is most effective when we value all identities.  We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard.  From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another.  And, of course, to be themselves.
  • The Position: We’re looking for a Field Service Technician.  
    • We offer flexibility
    • We offer a diverse work environment
    • Futureproof your career with a job in information security
 

How you will make an impact:   

  • Attend day to day technical calls received from customer. Calls are received over email/phone
  • Provide preventive and corrective maintenance for our CI and DI systems
  • Need to verify and approve warranty claims after checking on the entitlement
  • Ensure that support delivered to warranty products, contracted products & new products.
  • To provide direct service (troubleshooting, installation, servicing, maintenance) to direct customer
  • Technician need to support thru email/phone and by going onsite wherever required
  • Build up regional expertise in all technical aspects (Internally and Partners and Customers)
  • Enhance communication between Partners and ENTRUST
  • As a technical Backup for channel partners in the region
  • Enforce Problem escalation process & Service Quality Audit exercise to enhance/ensure service quality.
  • Service Business development to secure Entrust products’ customer base and long term revenues stream. Contract renewals , part sales etc
  • Enhance parts and supplies sales by providing technical support and quality feedback.
  • Act as a support resource for the Technical Support Engineers in South East Asia( ASEAN and South asia)
  • Involved with the Desktop and Central Issunace systems installation and support
  • Deploy and support ENTRUST software solutions for Desktop card printing machines / high end centralized card personalization systems.
  • Continually liaise with all internal stakeholders on hardware /software projects.
  • Assist resellers on software installation and support as and when required.
  • Keep abreast of new ENTRUST hardware/Software solutions in order to provide support, installation and related services
  • Maintain a high degree of customer satisfaction
  • May need to report to a customer site every day as the need arises
  • The job requires frequent travelling
  • Or in case of onsite , will need to report at customer site
Qualifications:
  • Minimum of 4 years of experience in maintaining banking industry equipments with
  • Diploma/Bachelor degree in Electrical/Electronics/Mechanical Engineering
  • Minimum 3 years relevant working experiences (mechanical electronics). Prior experience as a Service Engineer/Field Service Technician  preferred. Exposure to hardware maintenance of electro mechanical equipment’s like ATM’s , Card personalization machine
  • WINDOWS 10 operating system knowledge, Networking basics
  • Computer skills and experience preferred in the automation environment
  • Strong analytical and problem solving skills
  • Be willing to develop a high degree of product knowledge.
  • Have the ability to work both independently on own initiative and as part of a team.
 
The Location: This position is based in Singapore. This is a great place to work!
 
Why Should You Apply?
  • Leader in the security industry
  • Friendly, supportive & knowledgeable teams
  • Opportunities for on-the-job training
  • You’ll help secure identities!
 
 
For more information, visit www.entrust.com.  Follow us on, LinkedInFacebookInstagram, and  youtube
Entrust is an EOE/AA/Veteran/People with Disabilities employer.
 

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