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Technical Support Agent

Operations/Manufacturing/Customer & Technical Service
200000GK Requisition #

Technical Support Agent -Career Growth, Flexibility and Collaboration!  Location: Ottawa, ON

Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment.  Our team makes an impact!!

  • The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.
  • We believe: Securing identities is most effective when we value all identities.  We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard.  From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another.  And, of course, to be themselves.
  • The Position: We’re looking for a Technical Support Agent.  
    • We offer flexibility
    • We offer a diverse work environment
    • Futureproof your career with a job in information security


How you will make an impact: 

  • Interact daily with customers in order to identify, document and resolve customer issues.
  • Research, test, and troubleshoot customer issues within our VM lab environment in coordination with experienced PKI Engineers and Developers.
  • Develop and clearly document policies and procedures to help strengthen the business.
  • Raise software capability enhancements to R&D based upon business requirements of EDC and customer base.
  • Participation in an on-call rotation (limited nights, weekends, and occasional holidays).


  • 2+ years of experience working in a direct technical support role (software / hardware), or an IT Help Desk role
  • General knowledge of Enterprise Security practices.
  • Demonstrated experience with Microsoft and Linux based operating systems.
  • Knowledge of web servers (e.g.: IIS, Apache, WebSphere), application servers (e.g.: WebLogic, Tomcat), and general networking (TCP/IP, routers, firewalls, load balancers)

The Location: This position is based in our Ottawa, ON office. This is a great place to live!


Why Should You Apply?

  • Leader in the security industry
  • Friendly, supportive & knowledgeable teams
  • Opportunities for on-the-job training
  • You’ll help secure identities!


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For more information, visit  Follow us on, LinkedIn, Facebook, Instagram, and  youtube

Entrust Datacard Corporation is an EOE/AA/Veteran/People with Disabilities employer.



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